Tutorial for the Alert Monitor CCMS

Use

The following section provides a detailed guide to using the Alert Monitor.

Procedure

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1.CCMS Control/Monitoring Alert Monitor, or call transaction RZ20.

The system displays the CCMS Monitor Sets.

2.Expand one of the monitor sets by placing the cursor on the CCMS monitor sets and then choose Edit ® Expand Tree.

SAP delivers various standard monitor sets, such as SAP CCMS Monitor Templates or SAP CCMS Technical Expert Monitors. These monitor sets are always available.

3.Display the Entire System monitor of the SAP CCMS Monitor Templates monitor set by placing the cursor on the monitor and choosing Start Monitor.

The monitor displays the tree in the last-used format. The monitoring tree is a hierarchical display of monitoring objects (system components) and monitoring attributes (information types for objects) in the system.

For this tutorial, expand the alert monitoring tree, if the entire hierarchy is not displayed. Place the cursor on the Entire System line and choose Edit ® Tree ® Expand Tree ® Expand Subtree.

In addition to the Entire Systemmonitor, there are also predefined monitors for particular purposes. For example, if you are a database administrator, you can open the Database monitor instead of the Entire System monitor.

Another special monitor is the CCMS Selfmonitoring monitor in the SAP CCMS Technical Expert Monitors monitor set. This monitor displays possible problems in the alert monitor and the monitoring architecture. Check in this monitor whether all of the data collection methods started by the Alert Monitor are running correctly.

4.Check the current status of your system.

a.Display the current system status in your monitor.

Choose the Current Status view, if it is not already selected. In the Current Status view, you can see the performance values and status messages that have been most recently reported to the Alert Monitor.

Older alerts that are still open (that is, not yet completed) are no longer labeled with colors.

b. Check the color indicators in the monitoring tree.

The colors of the nodes in the tree mean the following:

Green: The component is running correctly.

Yellow: The system is issuing a warning.

Red: The system is reporting a problem or a critical state.

Gray: No data is being delivered for the node.

To display a legend for the colors and icons used in the Alert Monitor, choose Extras ® Legend.

The alert monitor passes the highest alert level up the monitoring tree. For example, if the monitoring tree element (MTE) with the name of your system is green, this means that all components in the monitoring tree for the system have this status. There are therefore no warnings or problems.

Choose an MTE by double-clicking it to start the associated analysis method. The analysis method displays more detailed information about the current status of the MTE.

You can optionally specify an automatic refresh of the display. Choose Extras ® Display options, and switch to the General tab. In the Refresh display box, select the option Yes, interval and enter the interval for the refresh. The default value is 300 seconds or longer. If the automatic refresh is deactivated, the alert monitor displays the data that was available when the alert monitor was started.

5.Check what has happened recently in the Open Alerts view

The color indicators in this view do not show the current status of the system (see Changing Views: Current Status/Open Alerts).

At the start of your working day or after your lunch break, you can use the Open Alerts view to check what has happened in the system during your absence. The monitor stores the alerts for you, even if the status that triggered the alert has improved in the meantime.

6.React to an alert.

In the monitoring tree, yellow entries mean warnings and red entries mean errors.

Proceed as follows:

Ensure that you are in the Open Alerts view.

The monitor is now displaying how many alerts exist for each MTE. It is also displaying the most important of the waiting alert messages.

Place the cursor on a yellow or red MTE and choose Display Alerts.

The system opens the Alert Browser and displays the open alerts for the relevant MTE. The Alert Browser displays all alerts in the branch of the tree that you selected. Move the cursor further up the monitoring tree to display a wider range of alerts. Select an MTE on the lowest level to display only the alerts for this MTE.

Analyze an alert.

Each line in the Alert Browser provides overview information for an alert, including the alert message.

The browser also provides two additional information sources. Select an alert and choose one of the following buttons:

- Start Analysis Method
By choosing this button, you start the transaction for problem analysis or the analysis method for an alert. New analysis methods are constantly being added to the system. Not all MTEs already have an analysis method (see Starting Methods).

For problems with buffers, for example, you can start the Buffer Tuning Summary from the Alert Monitor.

- Display Details
You can use this function to display the details for the monitoring tree element. These include the current values or status messages, the alert threshold values, and the performance data for the last measurement period (only for performance MTEs). You can display the performance data graphically by selecting the relevant line and choosing Display Performance Values Graphically.

7.If the alert is resolved, set it to Complete.

Once you have analyzed the problem and have either resolved it or ensured that you can safely ignore it, you can set the problem to Complete.

Select the alert and choose Complete Alert. The Alert Monitor deletes the alert from the list of open alerts (see Completing Alerts).